This Privacy Notice (“Notice”) describes how Skills Global, LLC and its affiliates (collectively, “Skills Global,” “we,” “us,” or “our”) collect, use, disclose, and otherwise process personal information in connection with our websites, software, portals, mobile applications, online tools, and related services (collectively, the “Services”).
For purposes of this Notice, “Clinicians” are clinicians, therapists, provider organizations, clinics, schools, practices, or similar professional users or organizations that use the Services. “Authorized Users” are individuals who use the Services on behalf of Clinicians, such as staff, administrators, supervisors, employees, contractors, and other professional users. “Caregivers” are parents, guardians, or other individuals who use caregiver-facing features or are invited to use the Services to support a child, learner, or account. This Notice applies to Clinicians, Authorized Users, Caregivers, and other individuals who access or use the Services.
Personal Information We Collect
We collect data about you in different ways. For example, we collect data:
- Directly from Clinicians, Authorized Users, and Caregivers. This includes when a clinician, provider organization, clinic, school, or other professional user creates an account, invites staff or Caregivers, purchases Services, configures a program, uploads documents, completes lessons, checks boxes, submits progress information, contacts us, or otherwise uses the Services.
- Automatically. This includes cookies, server logs, device identifiers, usage data, and similar technologies on our websites, applications, and Services.
- From Clinicians, Caregivers, and other sources. This can include information provided by provider organizations, clinics, schools, clinicians, staff, caregivers, service providers, payment processors, analytics providers, publicly available sources, and other business partners.
Depending on how you use the Services, we may collect the following types of personal information:
- Contact and account information, such as name, email address, phone number, organization, role, login credentials, account settings, and billing or payment information.
- Clinician, Authorized User, and Caregiver information, including information provided by clinicians, provider organizations, clinics, schools, staff, caregivers, parents, and guardians.
- Program and service information, including lesson responses, checkbox inputs, progress information, questions, communications with clinicians, uploaded documents, images, notes, diagnosis-related information, behavior-related information, and other files or program data submitted through the Services.
- AI and automated analysis information, including documents, program data, and related information used to generate summaries, insights, draft behavior plans, recommendations, reports, or other outputs.
- Website and device information, such as IP address, device identifiers, browser information, cookie identifiers, pages viewed, links clicked, and usage information.
- Other information you voluntarily provide to us.
How We Use Personal Information
We use personal information for business and operational purposes, including to:
- provide, operate, administer, secure, and support the Services;
- create, authenticate, and manage accounts;
- support clinician, authorized user, caregiver, lesson, file-sharing, reporting, and communications workflows;
- analyze documents and program data and generate AI-enabled summaries, insights, draft behavior plans, recommendations, reports, or other outputs;
- communicate with Clinicians, Authorized Users, Caregivers, and other individuals, including about accounts, support, service messages, reminders, outreach, and marketing where permitted;
- process payments and administer subscriptions or orders;
- improve, develop, test, troubleshoot, and analyze the Services;
- detect, prevent, and address security incidents, fraud, misuse, and unlawful activity;
- enforce our policies and agreements;
- comply with legal or regulatory obligations; and
- establish, exercise, or defend legal claims.
AI-generated outputs may be used to support clinician or caregiver workflows. For clinician or provider-organization use, AI-generated outputs are intended to support clinician workflows and should be independently reviewed and approved by qualified professionals before use. For caregiver-facing functionality, certain outputs may be generated automatically and are provided for informational and educational purposes only.
Where a Clinician, provider organization, clinic, school, or other professional user provides contact information for caregivers, staff, or other individuals, that person or organization is responsible for ensuring that any required consents, opt-ins, authorizations, or approvals have been obtained for communications, including email, text message, telephone, outreach, and marketing communications. We use contact information for service-related communications and, where permitted by law and applicable consent requirements, marketing communications, subject to applicable opt-out and preference requirements.
The Services are not intended for direct use by children. Information about children may be submitted by Clinicians, Authorized Users, Caregivers, parents, or guardians who represent that they have authority to provide that information.
Where we use third-party service providers, including AI service providers, to process information on our behalf, we use contractual and technical safeguards designed to limit how those providers use the information, including restrictions on use for training where applicable and as set forth in applicable agreements.
How We Share Personal Information
In addition to the specific situations discussed elsewhere in this Notice, we may share personal information in the following situations:
- Affiliates and acquisitions. We may share personal information with our affiliates or in connection with a merger, acquisition, financing, due diligence, reorganization, bankruptcy, receivership, sale of assets, or similar transaction.
- Clinicians, Authorized Users, and Caregivers. We may share information among Clinicians, Authorized Users, and Caregivers as needed to provide the Services, support clinician and caregiver workflows, facilitate communications, administer accounts, and make information available according to account configurations and permissions.
- Service providers. We may share personal information with service providers that help us provide, host, secure, support, analyze, improve, and bill for the Services, including cloud hosting providers, analytics providers, customer support providers, communications providers, payment processors, security vendors, and AI service providers.
- Professional advisors. We may share personal information with professional advisors, such as lawyers, auditors, accountants, and consultants.
- Legal, security, and compliance. We may share personal information to comply with law, legal process, or regulatory obligations; enforce our agreements and policies; protect rights, safety, and security; investigate or prevent fraud, misuse, or unlawful activity; or defend against legal claims.
- Other purposes as permitted by law. We may share personal information for other purposes as permitted by law or with your consent.
How We Protect and Retain Personal Information
No method of internet transmission or electronic storage is fully secure. While we use reasonable efforts to protect personal information, we cannot guarantee its security. If we are required to inform you about a security incident, we will do so electronically, in writing, or by phone, as the law permits and as required by applicable agreements, including business associate agreements.
We keep personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, enforce agreements, maintain security and audit records, and satisfy business, clinical, contractual, or operational requirements. Certain information, including diagnosis-related information, program data, support records, and other regulated or sensitive information, may be retained as required or permitted by applicable law, agreements with clinicians or provider organizations, business associate agreements, data processing agreements, professional obligations, payer or provider requirements, litigation holds, backups, logs, security records, or audit records. Deletion may involve removal from active systems, deidentification or anonymization, archival treatment, or soft deletion where data is no longer accessible in the production environment but may persist in backups, logs, audit records, or other retained systems for a period of time.
Users are responsible for ensuring that any information uploaded or submitted to the Services is lawful, authorized, accurate, appropriate for the intended purpose, and limited to what is reasonably necessary.
Third-Party Applications, Websites, and Content
The Services may provide links or access to third-party websites, applications, content, platforms, or services that we do not own or operate. The Services may also include third-party educational, clinical, therapeutic, medical, professional, or other content. We do not control the privacy practices, content, accuracy, or appropriateness of third-party websites, applications, services, or content. Third-party content is provided for informational and educational purposes only and does not necessarily reflect the views of Skills Global. For details about third parties’ privacy practices, please review their privacy notices.
Changes to This Privacy Notice
This Notice is effective as of the “Last Updated and Effective Date” above. We may change this Notice from time to time. Any changes will become effective when posted on this page. Please review this Notice periodically.
Contact Information
If you have questions, comments, or complaints about our privacy practices, or if you need to access this Notice in a different form due to a disability, please contact us at Skills Global, LLC, 20335 Ventura Blvd., Suite 225, Woodland Hills, CA 91364, or by email at info@skillsglobal.com. We will try to address your requests and provide you with additional privacy-related information.
